Customer Services and Interaction Management
Deliver connected, intelligent and personalized experiences that reduce effort and build lasting customer loyalty.
Redefine customer service with solutions powered by agentic AI
Boost business performance, streamline operations and elevate service delivery with our tailored customer experience and interaction management solutions.
We help you stay ahead of market disruption by combining our deep domain expertise with cutting-edge technologies - including agentic AI, automation and analytics. Our approach empowers your organization to deliver exceptional support while optimizing resources and enabling teams to focus on what matters most.
Partner with us to develop a customer service strategy for frictionless interactions that create long-term value by driving customer loyalty, business agility and growth.
Our Approach
We work with you to develop seamless, personalized customer experiences tailored to your unique business goals. Combining strategic consulting with advanced digital technologies, we help enhance every touchpoint across the customer journey. Our approach is built on staying ahead of industry trends, anticipating future challenges and enabling you to drive sustainable growth and operational excellence through forward-thinking, AI-enabled solutions.
Proven impact
Our automated quality assurance (QA) solution has delivered measurable improvements for clients, including a 28% reduction in customer dissatisfaction, a 5% boost in customer experience and a 30% increase in sales. And our analytics solutions have been proven to enhance self-serve interactive voice response (IVR) systems, increasing containment rates by 67% and significantly improving customer satisfaction.
Global reach, local expertise and continuous innovation
Our exceptional team spans 21 countries across six continents, providing both global scale and local relevance.
Advanced technologies
Using AI (including GenAI and agentic AI), machine learning and automation, we provide intelligent, efficient customer support. We’re committed to continuous improvement, evolving our solutions to reflect the latest industry trends and best practices.
Security at the core
Our industry-certified solutions help you establish a highly secure operating environment, safeguarding your data and protecting customer trust.
Our Services
Leveraging sophisticated AI technologies, our customized services help you expand your customer base using efficient cross-sell and upsell tactics, while continually boosting responsiveness and satisfaction.
Customer Interaction Management
Build trust and loyalty with AI-driven tools and strategic expertise from our global workforce. We serve multiple industries in 21 countries and 20 languages.
Multi- and Omnichannel Services
Experience unmatched customer interactions by leveraging our API-enabled contact-center-as-a-service (CCaaS) platform that supports seamless multi- and omnichannel communications.
Contact Center Support Services
Improve contact center and workforce management efficiency with managed services that harness AI solutions for optimized scheduling and training and improved business performance.
Digital Support Services
Streamline workflows and enhance data insights with AI-powered automation solutions such as robotic process automation (RPA) and workflow optimization for greater efficiency and an enhanced customer experience.
Our Impact
45+
Years in contact centers
48K
Global team members
30M
Interactions handled annually
600K
Established contact center seats
7
Global data and AI innovation centers
21
Countries and 20 languages supported
Agentic AI Contact Center Solution
Elevate your contact center from assisted-first to AI-first, with agentic AI as the first line of defense and humans as experience enhancers.
Omnichannel services with AI-driven routing
Intelligently direct customers across voice, chat and digital channels, accelerating outcomes.
AI agents as the first line of defence
AI Agents resolve customer needs proactively, freeing humans to deliver higher-value experiences.
One Agent AI-powered desktop
Empower every agent with AI-driven guidance, streamlined workflows and real-time insights.
Voice-mining agent assist
This virtual coach guides agents with AI-driven prompts, knowledge and next best actions to enable faster, smarter resolutions.
SmartCX analytics AI Suite
Transform interaction data into predictive insights for CX-centric decisions that raise CSAT and NPS.
Retrieval-augmented generation for ongoing improvement
Reinforce organizational knowledge in real time to improve decision-making, resolutions and customer experiences.
Case Studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Canadian Red Cross
Managed contact center supports relationships and services
Offering humanitarian aid whenever it is needed, the Canadian Red Cross wanted to modernize and outsource some of their contact centers. The goal was a solution that would help them connect better with donors, customers and people who wanted to attend their classes. Now, a bilingual contact center, managed by NTT DATA, enables them to add agents and extend operating hours when needed.
TSX Trust
Modernizing the investor experience with an intelligent contact center
TSX Trust worked with us to build a modern, intelligent contact center to consistently deliver operational excellence, handling 300,000 investor-related calls a year. The result was a leapfrogging in technology that is fostering growth and continuous improvement.
Industry Recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help clients drive innovation.
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Everest Group / 2025
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HFS Research / 2024
Received recognition for innovative approach to customer experience with AI in EMEAL
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Contact Center World / 2023
Best Contact Center — Mega, Americas
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Contact Center World / 2023
Best Customer Service — Mega, Americas
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CallMiner Listen / 2023
Customer-Focused Partner of the Year
Our Partners
Resource Library
Explore the latest research, insights, guides and news on the most crucial topics in customer services and interaction management.
