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Qorus and NTT DATA announce winners of the tenth Innovation in Insurance Awards

July 22, 2025

NTT DATA Group Corporation

TOKYO - July 22, 2025 - Marking a decade of transformative progress, Qorus and NTT DATA are proud to announce the winners of the tenth Innovation in Insurance Awards, spotlighting how insurers worldwide are leveraging generative AI and digital ecosystems to redefine the future of insurance.

With more than 272 entries from 49 countries, the Innovation in Insurance Awards continue to demonstrate how insurers are using cutting edge technology to transform the industry. Celebrating initiatives that redefine insurance, the Awards showcase groundbreaking innovations and reaffirm Qorus and NTT DATA's enduring commitment to driving excellence across the sector.

"Once again this year, we had the opportunity to recognize some of the most innovative insurance projects from around the world. We saw how cutting-edge technologies like generative AI—combined with human ingenuity—are helping tackle the challenges facing the insurance sector. I was truly impressed by the projects presented during the ceremony. This event marks the beginning of a broader content and events program we're developing hand-in-hand with our new partner, NTT DATA, to make Qorus the must-visit destination for innovation in insurance." John Berry, Qorus CEO.

"With the rapid deployment of emerging technologies across virtually every sector, and an increasingly volatile macroeconomic environment, innovation in insurance is more critical than ever. It's great to see the calibre of this year's submissions, showing us all how insurers are embracing emerging technologies and using them to reshape the industry, deliver value for their clients and solve real world challenges." Bruno Abril, Head of Global Insurance, NTT DATA Inc.

NTT DATA's partnership with Qorus underlines its commitment to deliver greater value to clients in the insurance sector. The collaboration enabled the company to provide exclusive access to emerging trends, global visibility through Qorus' media and events while also providing a platform to showcase transformative projects on a prestigious international stage - reinforcing its role as a bridge between cutting-edge ideas and real business impact.

For more information visit Qorus NTT DATA Innovation in Insurance Awards 2025.

2025 Innovation in Insurance Awards winners

Global Innovator of the Year

  • Gold - Ping An (China) has been named Global Innovator of the Year for its ambitious use of GenAI and intelligent agents across the insurance value chain. Innovations like MARS, Smart LA, and CompliMate have cut recruitment costs by up to 90%, boosted life insurance conversions by 55%, and saved US$7.4 million in compliance. These results reflect a culture of innovation, agile teams, strong data privacy, and cross-unit collaboration.
  • Silver - Generali (Italy) won the silver award for its comprehensive integration of continuous workforce upskilling, advanced AI and automation deployment, and a dynamic global ecosystem of innovation champions, expert communities, and venture initiatives — delivering scalable, agile, and transformative solutions across the entire insurance value chain.
  • Bronze - Discovery (South Africa) won the bronze award for embedding a purpose-driven innovation culture that aligns customer health, insurer profit, and societal benefit through its Vitality model — using data-driven incentives and a structured, company-wide process to deliver scalable health and insurance solutions globally.

GenAI Innovation of the Year

  • Gold - Topdanmark (Denmark) won the GenAI Innovation of the Year award for TopGPT, an AI virtual assistant that has handled over 150,000 interactions, boosted customer satisfaction tenfold, and resolves 80% of queries within 20 seconds.
  • Silver - Ping An (China) won silver for CompliMate, a GenAI-powered system that audits documents, images, audio, and video to flag non-compliance and suggest remedial actions— achieving 95% accuracy and reducing review time from three days by five specialists to under 10 minutes.
  • Bronze - Sabadell Seguros (Spain) won bronze for VoiceIQ, a GenAI-powered platform that analyzes retention calls to enhance agent-customer interactions, improve service practices, and strengthen customer loyalty while reducing churn.

Re-imagining the Customer Experience

  • Gold - Discovery (South Africa) won gold for Personal Health Pathways, an AI-driven platform that uses personalized prompts and rewards to motivate members to adopt healthier habits, improving chronic condition management and overall wellbeing.
  • Silver - Ping An (China) won silver for its Panoptic COME Agentic System, a GenAI-powered platform using three AI agents across multiple touchpoints to enhance customer engagement, increasing acquisitions by 30%, inquiries by 94%, and conversions by 78%.
  • Bronze - Bradesco Seguros (Brazil) won bronze for Connected Auto Claim, an AI-powered platform that accelerates automotive claims through real-time data and automation, improving efficiency, cutting costs, and enhancing customer experience with instant notifications and remote assessments.

Insurtech Award

  • Gold - Ledgertech (Switzerland) won gold for its Automated Pay-As-You-Go travel insurance, seamlessly embedding coverage into telecom operators' roaming and eSIM bundles to expand distribution channels and simplify traveler access.
  • Silver - AI for Pet (South Korea) won silver for its AI-powered mobile app that scans pets' eyes, skin, and teeth with 95% accuracy to detect early signs of illness, improving preventative care and lowering treatment costs.
  • Bronze - KakaoPay Insurance (South Korea) won bronze for leveraging the KakaoTalk platform to offer convenient insurance access, enrolling two million policyholders in 16 months and becoming the nation's top travel insurer with 99% online claim processing.

Product & Service Innovation

  • Gold - VidaCaixa (Spain) won gold for MyBox VidaCare, an innovative insurance solution combining financial protection and healthcare services to support patients with neurodegenerative diseases like Alzheimer's, Parkinson's, MS, and dementia.
  • Silver - Bradesco Seguros (Brazil) won silver for its Digital Protection Insurance, a cybercrime solution covering financial losses from unauthorized mobile banking transactions — boosting premiums, customer trust, and fraud reduction.
  • Bronze - Allianz Partners (Spain) won bronze for Home Powering, an energy transition service that helps global partners decarbonize buildings through assessments, upgrades, and integrated insurance—generating €12.4M and expanding into the EU and India.

Social, Sustainable & Responsible

  • Gold - Fidelidade (Portugal) received the gold award for Sofia, a service supporting seniors with fitness, social activities, home care, and personalized health guidance— promoting autonomy, dignity, and overall well-being.
  • Silver - AXA Climate (France) won silver for its DRC Agriculture Insurance, a collaborative climate solution providing 300,000 Congolese smallholder farmers with up to $100/year in digital payouts for drought or flood losses—backed by the World Bank and WFP.
  • Bronze - Société Générale Assurances (France) won bronze for My Savings Carbon Footprint, a tool that helps clients measure and reduce the carbon impact of their life insurance investments using Carbon4 Finance data.

Operational Efficiency

  • Gold - Swiss Re (Switzerland) won gold for its AI-powered Claims Processing Ecosystem, a SaaS platform integrating workflow, analytics, and document management with external data to slash turnaround times and improve claimant experience through personalized digital guidance.
  • Silver - Aksigorta (Turkey) won silver for its Litigation Prediction System, an AI-powered tool that analyzes claims data—including customer history and accident details—to forecast litigation risks and financial outcomes, accelerating processing and cutting costs.
  • Bronze - Santalucía Seguros (Spain) won bronze for its Agent Virtual Assistant, an AI-powered tool on Microsoft Teams that uses RAG architecture to deliver fast, accurate responses—boosting agent efficiency, product knowledge, and slashing response times by 85%.

Workforce Transformation

  • Gold - ERGO (Germany) won gold for ERGO GPT, its secure GenAI platform that empowers 30,000 employees with ChatGPT-like capabilities while keeping data internal—boosting customer service, efficiency, and digital upskilling with 50% workforce adoption.
  • Silver - Ping An (China) won silver for PieceWise, a GenAI-powered learning platform that transforms its 3.5 million instructional videos into bite-sized, personalized lessons— dramatically boosting agent engagement and training efficiency.
  • Bronze - Cathay Life Insurance (Taiwan) won bronze for its 6S Project, a digital workforce transformation that cut agent tasks by 60%, halved training time, generated 64 patents, and reduced emissions by 180K tons—boosting productivity, innovation, and sustainability.

Distribution Innovation of the Year

  • Gold - Generali (France) won gold for PAD, its AI-powered review platform that scours online feedback to expose client pain points, competitor moves, and agent performance— arming teams with real-time insights to sharpen their edge.
  • Silver - Aflac (Japan) won silver for its Data-Backed Approach Lists, leveraging AI and analytics to prioritize leads, predict conversions, and optimize call timing—driving sales while upskilling teams in digital literacy.
  • Bronze - Ping An (China) won bronze for Smart LA, its GenAI-powered lead platform that matches customers with ideal agents—analyzing 77M leads to boost life insurance conversions by 55%, cut costs by 37%, and increase agent efficiency by 43%.

ENDS

Award methodology

Every entry to the Innovation in Insurance Awards undergoes a rigorous three-stage review that ensures excellence. Companies submit a detailed application, outlining a project that has at least completed a pilot phase, their objectives, evidence of impact and evidence of regulatory compliance, that is vetted by the Qorus compliance team. Short-listed projects are then published on the Qorus platform, where more than 5,000 insurance professionals evaluate them against four standardized criteria: originality, measurable impact, replicability, and maturity. The highest-scoring projects, around 30% of those short-listed, advance to the final round, where an independent international jury of 30 senior executives and academics conducts in-depth assessments (video interviews and data audits) and assigns a score that is consolidated by an external firm to ensure the integrity of the results. Concurrently, Qorus members and non-members vote for the top three finalists in each category online. The final scores are then determined by a 50-50% combination of the jury scores and the online votes.

Notes to Editors

About Qorus : A global non-profit organization established in 1971 by banks and insurance companies, Qorus helps its members to reinvent themselves to thrive - to go further, be faster and work together. Our global ecosystem brings valuable insights, inspiring events, rich data, and active global communities all in one place. With over 50 years of experience, Qorus provides a neutral space for best-practice sharing and collaboration, while offering diverse knowledge and a global reach - to more than 1200 financial groups in 120+ countries. Learn more at www.qorusglobal.com

About NTT DATA : NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at nttdata.com

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