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When networks hit the speed of light: Why photonics is the next big shift
For many years, you could get away with simple network upgrades to keep your business running. If you needed more capacity or computing, you added faster switches and more powerful hardware. Storage running hot? Just scale up.
- May 15, 2026
- Global
Network
Decoded: The 5 priorities on every network manager's wish list
Working with multinational organizations every day gives you a clear view of what network managers and executives say they want - and what they actually mean.
- May 14, 2026
- Global
Network
Contact centers, reinvented: The agentic AI advantage
Contact centers are where you keep your promises to your customers. It's where quick answers, reassurance and support can turn everyday interactions into lasting loyalty.
- October 3, 2025
- Global
Business Process Services
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Agentic AI: Welcome to a new era in business process services
Business operations are changing - fast. We've moved from manual workflows to basic automation, and now we're entering a completely new territory with agentic AI, which is ushering in a fundamental shift in business process services (BPS).Instead of rigid scripts and rule-based bots, we're talking about AI agents that can make decisions, adapt on the fly, work together and deliver outcomes without a human constantly holding their hand. It's how we make the leap from automated tasks to intelligent workflows that can adjust to changing conditions.
- September 26, 2025
- Global
Business Process Services
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