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Infrastructure is critical again: Here's what it means for every CIO
I have spent the better part of three decades advising CIOs of multinational corporations and public sector organizations with some of the world's most complex enterprise technology environments. I have watched enterprises navigate the internet era, the cloud era and the mobility era. Each wave changed how IT leaders think about infrastructure, but what's happening right now is different - more consequential, and more urgent than anything I've seen before.
- July 1, 2026
- Global
Technology Solutions
8 ways to improve your enterprise knowledge strategy for AI
When your AI initiatives, whether copilots or more advanced agentic systems, fail to make a business impact, it's easy to assume there's a problem with your data - especially when you've invested heavily in data lakes, platforms, warehouses and dashboards.
- June 18, 2026
- Global
Data & Artificial Intelligence
Contact centers, reinvented: The agentic AI advantage
Contact centers are where you keep your promises to your customers. It's where quick answers, reassurance and support can turn everyday interactions into lasting loyalty.
- October 3, 2025
- Global
Business Process Services
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Agentic AI: Welcome to a new era in business process services
Business operations are changing - fast. We've moved from manual workflows to basic automation, and now we're entering a completely new territory with agentic AI, which is ushering in a fundamental shift in business process services (BPS).Instead of rigid scripts and rule-based bots, we're talking about AI agents that can make decisions, adapt on the fly, work together and deliver outcomes without a human constantly holding their hand. It's how we make the leap from automated tasks to intelligent workflows that can adjust to changing conditions.
- September 26, 2025
- Global
Business Process Services
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