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Stop guessing, start building: Why your AI ambition needs a readiness check
Technology often moves at a pace that can be hard to match. Each new wave builds on the last, changing how organizations operate and compete. Nowhere is this more evident than with AI - the most recent, and possibly the most transformative, technological advancement of our age.
- February 6, 2026
- Global
Consulting Technology Solutions
The new rules of trust: Governance, risk and compliance in the AI era
If there ever was a moment when governance, risk and compliance (GRC) deserved a seat at the strategy table, it is now. Cloud transformation, AI adoption, expanding digital ecosystems and a wave of global regulations have converged to create an ever more demanding business landscape.
- February 3, 2026
- Global
Cybersecurity
Contact centers, reinvented: The agentic AI advantage
Contact centers are where you keep your promises to your customers. It's where quick answers, reassurance and support can turn everyday interactions into lasting loyalty.
- October 3, 2025
- Global
Business Process Services
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Agentic AI: Welcome to a new era in business process services
Business operations are changing - fast. We've moved from manual workflows to basic automation, and now we're entering a completely new territory with agentic AI, which is ushering in a fundamental shift in business process services (BPS).Instead of rigid scripts and rule-based bots, we're talking about AI agents that can make decisions, adapt on the fly, work together and deliver outcomes without a human constantly holding their hand. It's how we make the leap from automated tasks to intelligent workflows that can adjust to changing conditions.
- September 26, 2025
- Global
Business Process Services
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