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Cloud security explained: Solving misconfigurations, visibility gaps and zero trust challenges
Cloud security is a defining challenge for organizations everywhere. No longer just a technical matter, it has become a boardroom issue that affects survival, resilience and growth.
- October 29, 2025
- Global
Cybersecurity
Cloud security: The cost of getting it wrong and the advantage of getting it right
The cloud: You can't touch it or see it. But almost everyone's on it, whether they know it or not. Your employees are probably using software as a service (SaaS) applications for payroll or financial management, and your customers, without doubt, rely on cloud-hosted services. It's everywhere. But you can't afford to have your head in the clouds when it comes to cloud security.
- October 28, 2025
- Global
Cybersecurity
Contact centers, reinvented: The agentic AI advantage
Contact centers are where you keep your promises to your customers. It's where quick answers, reassurance and support can turn everyday interactions into lasting loyalty.
- October 3, 2025
- Global
Business Process Services
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Agentic AI: Welcome to a new era in business process services
Business operations are changing - fast. We've moved from manual workflows to basic automation, and now we're entering a completely new territory with agentic AI, which is ushering in a fundamental shift in business process services (BPS).Instead of rigid scripts and rule-based bots, we're talking about AI agents that can make decisions, adapt on the fly, work together and deliver outcomes without a human constantly holding their hand. It's how we make the leap from automated tasks to intelligent workflows that can adjust to changing conditions.
- September 26, 2025
- Global
Business Process Services
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