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"Is your factory/building really safe?"
In recent years, cyberattacks targeting operational technology (OT) systems in factories, buildings, and other critical facilities have increased rapidly. OT environments directly control equipment and machinery, meaning that successful attacks can lead to severe consequences such as production stoppages, equipment damage, and risks to human life.
- March 25, 2026
- Global
Cybersecurity
Trust at the speed of AI: Building a cybersecurity strategy for AI
Enterprise digitalization arrived steadily but relatively quietly. There was no single moment of disruption. Without much fanfare, it embedded itself into every corner of the business.
- March 24, 2026
- Global
Cybersecurity
Contact centers, reinvented: The agentic AI advantage
Contact centers are where you keep your promises to your customers. It's where quick answers, reassurance and support can turn everyday interactions into lasting loyalty.
- October 3, 2025
- Global
Business Process Services
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Agentic AI: Welcome to a new era in business process services
Business operations are changing - fast. We've moved from manual workflows to basic automation, and now we're entering a completely new territory with agentic AI, which is ushering in a fundamental shift in business process services (BPS).Instead of rigid scripts and rule-based bots, we're talking about AI agents that can make decisions, adapt on the fly, work together and deliver outcomes without a human constantly holding their hand. It's how we make the leap from automated tasks to intelligent workflows that can adjust to changing conditions.
- September 26, 2025
- Global
Business Process Services
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