Genesys
Elevate customer experience and connect people brilliantly.
Driving customer experience excellence with AI-powered contact centers
We support the transition of contact centers from on-premises to full or hybrid cloud architectures. Our workforce engagement solutions offer tools to enhance agent productivity and collaboration, while our AI stack enables personalized customer interactions with chatbots, GenAI, agent assist and process automation.
ON-DEMAND WEBINAR
Reimagining CX for B2B industries: An AI-powered blueprint for contact center modernization
When AI is integrated with an experience orchestration platform that unifies channels, data and workflows, it becomes an accelerator for any organization. In this webinar, we explore how business leaders are bringing AI to their contact centers to improve customer experience (CX), employee experience (EX) and business intelligence.
Case Studies
ORES manages electricity and gas distribution networks in Wallonia, Belgium. NTT DATA migrated ORES to an open Genesys Cloud-based contact center that allows agents to respond to emergency and administrative requests from citizens while meeting strict regulations.
SIXT, one of the world's leading providers of premium mobility services, enhanced the quality of their phone-based customer service by adopting a CX cloud solution from Genesys, implemented in partnership with NTT DATA.
To improve their service to customers across the world, Euro-Center rebuilt their contact center infrastructure. By switching their entire contact center to the Genesys Cloud platform, they eliminated their dependence on on-premises systems at individual locations.
While growing through acquisition benefited Informa's global reach and market specialization, it resulted in more than seven telephony systems spread over five businesses. They chose NTT DATA to add cloud calling to Microsoft Teams and manage the solution, as well as migrate them to a Genesys Cloud Contact Center solution.
For BIDTravel, delivering exceptional traveler experiences meant modernizing their contact center. NTT DATA built a single integrated platform that improved service levels, boosted efficiency and aligned with their digital transformation journey.
Partnership Highlights
Why NTT DATA and Genesys
Genesys
Global Elite Partner
With NTT DATA, you have access to the best skills, wherever you're located.
CX
Solutions fit for purpose
Wherever you are on your CX roadmap, we have the solutions to fit —in the cloud, on-premises and as a hybrid model.
Shared
Strategic vision
NTT DATA and Genesys have a strategic alignment, with joint executive engagement and ongoing investment in R&D.
Proven
And trusted capabilities
With over 150,000 seats deployed, NTT DATA has the largest base of Genesys customers, so you benefit from best practices in your own and adjacent markets.